Policy

TERMS AND CONDITIONS / POLICY

At SkincarebyOluphemy, we are committed to providing high-quality, natural skin care products that enhance your skin and boost your confidence. 

Return Policy

At SkincarebyOluphemy, we strive to ensure customer satisfaction with every purchase. If you are not completely satisfied with your order, you may return the product under the conditions outlined below.

Eligibility for Returns

Products can be returned within 14 days of receiving your order if they meet the following criteria:

• Damaged or Defective Items – If you receive a product that is broken, leaking, or defective due to manufacturing issues.
• Incorrect Order – If you receive the wrong product, or variant different from what was ordered.
• Expired Products – If the product is past its expiration date upon delivery.

Conditions for Return

• The product must be unused, unopened, and in its original packaging (except in cases of allergic reactions or damaged items).
• Proof of purchase (receipt or order confirmation) must be provided.
• The return must be requested within 14 days of receiving the product.

When the Return Policy is Not Valid (Non-Returnable Items)

The following conditions make the return policy null and void:

Used or Opened Products – For hygiene reasons, we cannot accept returns of used or opened skincare products.
Change of Mind – We do not accept returns if you no longer want the product but there is nothing wrong with it.
Incorrect Storage or Mishandling – If the product was damaged due to improper storage (e.g., exposure to heat, sunlight, or moisture) after delivery.
Non-Authorized Sellers – Products purchased from third-party resellers or unauthorized distributors are not eligible for returns.

Return Process

1. Contact Us – Email our customer service team at Skincarebyoluphemy@gmail.com with your order details and reason for return.
2. Provide Evidence – Attach pictures of the issue (if applicable) to assist in processing your request.
3. Approval & Return Shipping – If your return is approved, we will provide instructions on how to send the item back. Return shipping costs may be the customer’s responsibility unless the return is due to our error.
4. Refund/Exchange – Once we receive and inspect the returned product, we will process a refund, store credit, or exchange within 7 business days.

Our policy is built on transparency and customer satisfaction.

1. Quality & Safety

• We use ethically sourced, natural ingredients and ensure our products are free from harmful chemicals.
• All products are tested for safety and efficacy.
• Our products are suitable for all skin types and are free from parabens, sulfates, and synthetic fragrances.

2. Transparency

• We provide clear, honest information about our ingredients and sourcing practices.
• We believe in full transparency in all our operations, from production to delivery.

3. Customer Satisfaction

• Our customers are at the heart of everything we do. We aim to provide personalized experiences, understanding that skincare is a deeply individual journey.

• Our customer service team is dedicated to providing personalized assistance.
• We value feedback and encourage our customers to share their thoughts and experiences to help us improve and continue to offer top-notch products.

4. Global Accessibility

• We offer global shipping, ensuring our products are accessible to customers worldwide.
• We ensure safe and efficient shipping to make your shopping experience as smooth as possible.

5. Privacy & Security

• Your personal information is protected with industry-standard security measures, and we do not share data with third parties.
• We do not share your data with third parties, and all information collected is used solely for processing your orders and improving your shopping experience.

6. Customer Service

• Our customer support team is available to assist you with any inquiries, order-related issues, or product recommendations.
• We aim to respond to all inquiries within 24 hours to ensure your satisfaction and a seamless experience with our brand.

By choosing SkincarebyOluphemy, you are not just purchasing skincare products; you are joining a community committed to health, well-being, and responsible beauty. Thank you for trusting us to be a part of your skincare journey.

• Email us at skincarebyoluphemy@gmail.com or any of our whatsapp lines with your order number and reason for return.
• We’ll provide instructions and a return address.

• Gift cards and products with broken seals are non-returnable.

Shipping Policy

• Orders are processed within 7 working days. During sales, dispatch may take up to 14 working days.
• Return shipping costs are the responsibility of the customer.

Payment Policy

At SkincarebyOluphemy, we strive to offer a secure and convenient payment process. By making a purchase with us, you agree to the following payment terms:

• Payment will be processed at the time of order placement.
• If your payment method is declined, we will notify you and your order will not be processed until payment is completed.
• We prioritize the security of your personal and payment information. All transactions are encrypted using industry-standard security protocols to ensure your data is protected.
• PAYMENT VALIDATES ORDER

For any return inquiries, please contact us at:

skincarebyoluphemy@gmail.com

Nigeria hotline; +2348064225933

Uk hotline; +447490816416

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SkincarebyOluphemy
Committed to Quality & Customer Satisfaction